Senior Executive, Application Development & Support
Job Purpose:
- To support the Manager in managing and maintaining business applications and IT systems, provide advanced application support, coordinate enhancement and integration activities, and ensure smooth operations of Core and Non-Core applications across the organization.
Key Accountabilities:
1) Application Support
- Provide Level 1 and Level 2 support for Core and Non-Core applications
- Troubleshoot system issues and coordinate with vendors where required
- Monitor and ensure timely resolution of support tickets
2) System Development & Enhancement
- Coordinate and support system enhancement initiatives.
- Assist in requirement gathering, testing, and deployment activities.
- Support development of reports, interfaces, and minor customizations.
3) Integration & Data Management
- Support integration between D365 and external/internal systems.
- Ensure data accuracy and integrity during system updates or migrations.
- Assist in troubleshooting integration-related issues.
4) Process & Documentation Support
- Maintain system documentation, SOPs, and knowledge base.
- Ensure compliance with IT policies and procedures.
- Support audit and governance requirement
5) Vendor & User Coordination
- Coordinate with vendors, consultants and internal users for issue resolution and project activities
- Provide guidance and support to junior team members and users
Job Requirement:
1. Qualification
- Bachelor’s Degree in IT, Computer Science, or equivalent
2. Years of Experience
- At least 3 - 5 years of working experience in relevant experience
- Additional certification : ITIL, Microsoft D365 Functional/Technical Certification
3. Functional/Technical Skills & Knowledge
- ERP System Knowledge (D365 preferred)
- System Development & Scripting (PHP, HTML & CSS)
- Application Support & Troubleshooting
- Database Management (MySQL)
- System Integration Support
- Documentation & Compliance Management
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
Education:
Work Location: In person