全职 B- Collection Agent 工作, 薪水 up to MYR 2,000, OTT CREATION MARKETING Selangor 公司招聘中 - Ricebowl

Key Responsibilities

• Proactively contact customers with current and overdue accounts via phone calls, SMS, WhatsApp, and email to follow up on outstanding payments.
• Engage with customers to understand their payment situation and negotiate suitable repayment arrangements in accordance with company credit policies.
• Follow up on promises-to-pay and ensure agreed payment commitments are monitored and fulfilled.
• Maintain accurate and up-to-date records of all collection activities, customer interactions, payment arrangements, and case notes in the system.
• Consistently achieve daily, weekly, and monthly collection targets set by the Collection Team Leader.
• Identify accounts requiring further action and escalate them to the Field & Recovery Team in accordance with established procedures.
• Handle customer enquiries, payment disputes, and complaints professionally while working towards appropriate resolutions.
• Prepare and submit daily collection reports and provide regular updates on collection progress to the Team Leader.
• Ensure all collection activities are conducted professionally and in compliance with PDPA, internal collection policies, procedures, and code of conduct.
• Perform other collection-related duties as assigned by the Collection Team Leader or Management.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person