About the role
We're looking for a hands-on Warehouse Supervisor to run day-to-day fulfilment for our e-commerce clients across TikTok Shop, Shopee, and Lazada — covering inbound, storage, pick and pack, outbound, and returns. This role owns both the warehouse floor and the numbers behind it. It suits someone who has managed a fulfilment operation before and is equally comfortable leading a team on the floor and handling client reporting and administration.
Key responsibilities
- Operate and maintain the WMS and ERP, including SKU setup, bin locations, and stock movements/adjustments
- Enforce PDA scanning at every touchpoint — receiving, putaway, picking, packing, and dispatch
- Own inventory accuracy: run cycle counts, investigate variances, and close them with documented root causes
- Ensure system and physical stock stay reconciled, with no unexplained gaps carried forward
- Receive and verify incoming shipments against purchase orders and packing lists
- Manage putaway, location discipline, and space utilisation across the facility
- Maintain strict segregation of client stock, with no cross-brand mixing
- Meet platform dispatch SLAs across TikTok Shop, Shopee, and Lazada, including first-mile pickup cut-offs
- Manage the end-to-end returns process: receiving, inspection, grading, restocking, or write-off
- Plan manpower and capacity around campaign peaks and roster the floor team
About you
- 3+ years of experience in warehouse or fulfilment operations, including at least 1 year in a supervisory role
- Working knowledge of WMS and ERP systems, with hands-on experience in PDA scanning workflows
- Background in e-commerce or 3PL operations, with a clear understanding of the cost of platform SLA breaches
- Strong Excel/Google Sheets skills — able to build reports, not just fill them in
- Fluent in English and Bahasa Malaysia; Mandarin is an advantage given our client base
- Highly organised, consistent, and detail-oriented, with a track record of maintaining documented standards
Pay: RM4,000.00 - RM5,000.00 per month
Work Location: In person