全职 Front Office Executive (Duty Manager) 工作, 薪水 up to MYR 3,000, Plaza OSK (KL Sales Office) Pahang 公司招聘中 - Ricebowl

Job Specification:

• Minimum 3 years of experience in Front Office or Hospitality operations.
• Diploma in Hotel Management or a related field.
• Strong communication and guest service skills.
• Good knowledge of Front Office operations and hotel procedures.

Job Summary:

Represent management in the important area of relations with guest. He/she primarily responsible to take care of hotel guest requirements and handle effectively their complaints and take action where service or equipment is not functioning. He/she has a primarily role, as hotel host, of personally welcoming and being helpful to as many guest as possible and offering services, including to guests deserving special attention.

Standard Job Responsibilities:

• Handle guest requests, enquiries and complaints professionally.
• Assist in daily Front Office operations and ensure smooth service delivery.
• Monitor room status, room availability and room assignments.
• Coordinate VIP, FIT and group arrivals and ensure rooms are properly prepared.
• Check and ensure accuracy of guest billing, room rates and charges.
• Handle guest credit and payment matters according to hotel policy.
• Conduct regular checks of guest rooms and public areas.
• Maintain proper records, logbooks and follow-up on important matters.
• Handle lost & found matters in coordination with Housekeeping.
• Ensure lobby and entrance areas are clean, safe and well maintained.
• Maintain proper handling of room keys and safety deposit box keys.
• Work closely with Housekeeping and other departments to resolve guest matters.
• Ensure compliance with Front Office procedures, hotel policies and standards.
• Assist with accident reports, guest complaints and other operational matters.
• Perform other duties as assigned by the Management.

Pay: From RM3,000.00 per month

Benefits:

• Free parking
• Meal provided

Work Location: In person