Operational Management:
- Oversee the daily operations of the outlet, ensuring adherence to company standards and policies.
- Manage inventory, order supplies, and maintain optimal stock levels.
Team Leadership:
- Recruit, train, and supervise staff, fostering a positive and high-performance work culture.
- Conduct regular performance evaluations and provide constructive feedback.
Customer Service:
- Ensure a high level of customer satisfaction by maintaining excellent service standards.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
Financial Management:
- Develop and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profit targets.
- Control costs, including labor, and identify opportunities for revenue growth.
Quality Control:
- Maintain quality control measures related to food preparation, presentation, and service.
- Ensure compliance with health and safety regulations and hygiene standards.
Sales and Marketing:
- Implement sales and marketing initiatives to drive customer traffic and increase revenue.
- Collaborate with the marketing team to promote special events and promotions.
Communication:
- Foster open communication with staff and upper management, providing regular updates on operational activities.
- Collaborate with other departments to ensure seamless coordination.
Training and Development:
- Conduct training sessions for staff to enhance their skills and knowledge.
- Stay informed about industry trends and new products, sharing insights with the team.
Job Type: Full-time
Pay: RM2,700.00 - RM3,700.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Application Question(s):
- How many years of Food and Beverages service experience do you have?
Education:
Work Location: In person