全职 Customer Service Expert (Technical Support) 工作, 薪水 up to MYR 3,600, Transcosmos Malaysia Federal Territory 公司招聘中 - Ricebowl

Job Description:

1. Respond to Customer Inquiries:

- Provide timely and accurate responses to customer inquiries via phone, email, live chat, and fax

2. Handle Complaints Professionally:

- Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3. Escalate Complex Issues:

- Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4. Maintain Accurate Records:

- Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5. Seek Process Improvements:

- Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets:

- Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Pay: RM2,400.00 - RM3,600.00 per month

Work Location: In person