全职 Customer Service Executive 工作, 薪水 up to MYR 3,200, BERJAYA MEGA MOTORS ENT SDN BHD Selangor 公司招聘中 - Ricebowl

• Serve as the primary point of contact for customer inquiries across multiple channels, including phone calls, WhatsApp, social media, and walk-in visits.
• Conduct post-service follow-ups to evaluate customer satisfaction and identify areas for improvement.
• Manage customer complaints and issues professionally, escalating more complex cases to the appropriate department when necessary.
• Encourage and monitor customer reviews on platforms such as Google, Facebook, and TikTok to strengthen the brand’s online presence.
• Prepare monthly reports on customer feedback, service satisfaction, and follow-up performance.

Job Requirements:

• Minimum qualification of SPM or Diploma in Customer Service, Business Administration, Marketing, or a related field.
• Strong communication skills in both Bahasa Malaysia and English (knowledge of Mandarin is an added advantage).
• Friendly, patient, and professional demeanor when dealing with customers across both online and offline channels.
• Excellent organizational and follow-up abilities with a keen attention to detail.
• Proficient in Microsoft Office / Google Sheets / CRM systems.
• Experience in the automotive or motorcycle industry is an advantage, but fresh graduates are encouraged to apply.

What you get:

• Medical Claims
• Rewards & Bonus
• Dynamic, Fun & Lively working enviroment
• Development & Training
• Career progression opportunities
• Company Trip & Staff Events

About Us - Berjaya Mega Motors Enterprise Sdn Bhd

Berjaya Mega Motors is a reputable motorcycle dealership that exists to serve the motorcycle needs of Malaysian. Since its humble beginnings in 1997, it has continuously garnered prestige in the motorcycle industry for its operational excellence, customer centric experience, and also passionate hard-working individuals. The brand is geared towards achieving the following mission, vision and company values :

Vision: “ Peneraju pasaran dua roda yang mampan. ”

Mission: “ Menyampaikan pengalaman terbaik melalui penyampaian perkhidmatan dan penjualan produk yang unggul kepada pelanggan. ”

Company Values:

C - Cekap : Efisien dalam melaksanakan tanggungjawab

I - Inovasi : Perubahan demi kemajuan

P - Profesional : Komited, motivasi tinggi, hormat menghormati

T - Terbilang : Teguh, taat dan setia

A - Amanah : Syukur, jujur, ikhlas

We are always excited to welcome new enthusiasts and talents to our community! Whether you seek learning, rewarding work, or maximizing your potential, we have a spot for you! Apply now, Join us and be part of our vibrant team !

------ Impian bukan sekadar impian, Realisasikan Lah ! <3 ------

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person