Key Responsibilities
Technology Strategy & Governance
- Align, develop, and implement long-term technology strategies aligned with business goals.
- Drive digital transformation and automation initiatives across the organization.
- Implement IT governance frameworks and ensure compliance with cybersecurity standards and data regulations.
- Promote innovation and adoption of emerging technologies to improve operational efficiency.
Operations & Infrastructure
- Ensure availability, reliability, and security of IT infrastructure and enterprise systems.
- Oversee risk management, disaster recovery, and business continuity planning.
Stakeholder & Vendor Management
- Manage and build strong relationships with internal stakeholders, vendors, and external service providers.
- Manage outsourced vendors and project consultants, ensuring alignment with internal teams, cross-departmental deliverables, and SLAs.
- Build and drive adoption of Operational Level Agreements (OLAs) covering critical services.
Financial Management
- Manage the IT budget and technology investment budgets effectively.
- Ensure efficient allocation of resources and maximize ROI.
Leadership
- Lead, mentor, and manage cross-functional technology teams.
- Foster a high-performance culture.
- Promote agility, collaboration, accountability, and innovation across teams and the wider organization.