全职 Asia Operation Coordinator (Mandarin) 工作, 薪水 up to MYR 4,200, Miki Travel Federal Territory 公司招聘中 - Ricebowl

Asia Operation Coordinator

Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent
Company: Miki Travel Sdn. Bhd.

About Miki Travel

Miki Travel is a global travel organization with over 50 years of industry experience and an extensive international network. We provide travel professionals with comprehensive travel solutions, supported by trusted partners across destinations worldwide.

We are currently looking for an Asia Operation Coordinator to join our Kuala Lumpur team. This role is ideal for individuals who are passionate about travel operations, enjoy coordinating detailed itineraries, and thrive in a fast-paced international environment where accuracy, communication, and teamwork are essential.

Key Responsibilities:

Tour Operations & Coordination

• Manage end-to-end tour operations from confirmation (“go-ahead”) through to successful tour completion.
• Coordinate hotels, transportation, sightseeing, meals, and other travel services according to operational requirements.
• Ensure all tour arrangements are accurately processed in internal systems and comply with company procedures.
• Work closely with overseas offices, suppliers, and internal teams across different time zones to ensure smooth tour operations.
• Monitor tour progress and proactively address operational issues to ensure seamless service delivery.

Financial & Cost Control

• Prepare draft invoices and review final costing sheets to ensure accuracy.
• Issue additional invoices and credit notes to agents when required.
• Verify supplier invoices and coordinate payment processing.
• Monitor operational costs and identify potential errors to minimize financial impact.

Communication & Issue Resolution

• Handle tour amendments, special requests, and urgent operational matters promptly and professionally.
• Investigate tour reports, customer feedback, complaints, and post-tour issues, including compensation cases where required.
• Liaise with clients, suppliers, overseas offices, and internal stakeholders to provide practical and timely solutions.
• Maintain clear and professional communication throughout the tour operation process.

Quality Control & Administration

• Record relevant operational cases in the Quality Control Log for monitoring and continuous improvement.
• Maintain accurate operational records and documentation.
• Collaborate closely with Quotation, Sales, and other Operations teams to ensure smooth workflow and service delivery.
• Contribute to initiatives that improve operational efficiency and customer satisfaction.

Requirements:

Qualifications & Experience

• Diploma or Bachelor’s Degree in Tourism Management, Hospitality Management, Business Administration, or a related field.
• Fresh graduates with relevant internship or industry exposure are encouraged to apply.
• 1–3 years of experience in travel operations, hospitality, tourism, or a related field is an added advantage.

Skills

• Proficient in English and Mandarin, both written and spoken, as the role requires communication with Mandarin-speaking stakeholders.
• Strong communication and interpersonal skills.
• Excellent organizational skills with a high level of attention to detail.
• Ability to manage multiple priorities in a fast-paced and deadline-driven environment.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work effectively both independently and as part of a team.

What We Look For

• Positive, proactive, and customer-focused mindset.
• Strong sense of ownership and accountability.
• Adaptable and willing to learn in a dynamic international environment.
• Detail-oriented, organized, and able to manage priorities effectively.
• Able to remain calm and perform effectively under pressure.
• Committed to continuous improvement and operational excellence.
• Candidates who are available immediately or within a short notice period will have an added advantage.

Why Join Miki Travel?

• Competitive salary package.
• Bi-annual performance incentives.
• Transportation allowance.
• Medical and insurance coverage.
• Minimum 14 days of annual leave.
• EPF, SOCSO, and other statutory benefits.
• Structured onboarding and training programs.
• Career development and progression opportunities.
• Exposure to international travel markets and global operations.
• Continuous learning and professional development.
• Collaborative, supportive, and multicultural working environment.
• Employee engagement activities and company events.

Apply Now

If you are passionate about travel operations and enjoy coordinating exceptional travel experiences, we would love to hear from you.

Join Miki Travel and become part of a global team committed to delivering operational excellence and outstanding travel experiences.

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?
• What is your notice period like?

Education:

• Bachelor's (Preferred)

Experience:

• Operations : 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person