全职 Clerk (Customer Service) 工作, 薪水 up to MYR 2,000, KOPERASI TANJONG KERAMAT MALAYSIA BERHAD Federal Territory 公司招聘中 - Ricebowl

Job Description

• Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
• Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
• Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
• Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
• Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
• Maintain records: Update and manage customer data and interaction records accurately and securely.
• Support continuous improvement: Provide suggestions for enhancing service quality, processes, and product offerings based on customer feedback.
• Other duties: Perform any other tasks or assignments as directed by the supervisor from time to time.

Job Requirements

• Minimum SPM or Diploma in any field.
• At least 1 year of experience in customer service or related role.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Strong interpersonal skills with the ability to build positive relationships and handle customers professionally.
• Patient, empathetic, and customer-focused, with a genuine desire to provide positive service experience.
• Good problem-solving and conflict-resolution skills, with the ability to remain calm under pressure.
• Detail-oriented with strong organizational and time management abilities.
• Ability to multitask and handle a high volume of inquiries efficiently.
• Proactive attitude and willingness to go the extra mile to ensure customer satisfaction.
• Able to work independently with minimal supervision as well as collaboratively in a team environment.
• Basic computer literacy and familiarity with customer service platforms, email, and social media tools.

Job Types: Full-time, Contract

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave

Application Question(s):

• What is your salary expectation?
• How many months’ notice are you required to give to your current employer

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person