全职 Network Operations Centre (Lead) 工作, 薪水 up to MYR 7,000, Promatrix DC Solution Selangor 公司招聘中 - Ricebowl

Primary Responsibilities

· Supervise the day-to-day activities and performance of the NOC shift team.

· Execute core NOC tasks, including alarm monitoring, ticket processing, and incident response.

· Act as the first point of escalation for NOC technicians before issues are raised to the Regional NOC Manager.

· Coordinate maintenance (MOP) activities with vendors and site teams, including customer notifications of planned and corrective work where applicable.

· Manage customer and vendor communication for facility operations incidents and customer requests, including remote hands.

· Provide back up support for Security (GSOC alarm monitoring, site access requests) and Property Management (after-hours support, vendor dispatch).

· Support onboarding of new NOC technicians.

· Support delivery of regular training to keep the shift team operational on processes, systems, and procedures.

· Maintain NOC process documentation and playbooks.

· Participate in the on-call rotation and provide 1st-level, after-hours support as needed.

· Run and review shift-level KPI reports using assigned systems and tools.

· Contribute to continuous service improvement initiatives for NOC processes.

· Contribute to projects as requested by line management.

Knowledge, Skills & Abilities

· Strong leadership skills, with the ability to guide and support a shift team.

· Excellent written and verbal communication skills.

· Strong technical skills across monitoring systems and data center critical infrastructure.

· Experience supervising or coordinating a shift team in a 24x7 environment.

· Hands-on proficiency executing platform monitoring, ticketing, and incident response tasks.

· Ability to manage internal and external issues, including customer-specific issues.

· Strong customer service skills.

· Skilled in managing critical events while working across multiple priorities.

Experience / Education

· 1-2 years of experience within a data center, Network Operations Centre or technical service desk environment.

· IT helpdesk experience welcome.

· Bachelor's degree or equivalent experience and training.

· Certification or training equivalent to an associate degree in a Data Center or IT-related field preferred.

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person