Transaction Processing: Accurately execute inbound and outbound remittance (money transfer) transactions via the company system.
Customer Service: Greet customers warmly, handle inquiries, and assist them in filling out necessary transaction forms.
Cash Handling: Manage and balance the daily cash drawer, ensuring precise handling of local currency cash flows.
Compliance & Security: Adhere strictly to central bank regulations (BNM guidelines), including Know Your Customer (KYC) verifications and Anti-Money Laundering (AML) checks.
Verification: Verify customer identification documents (passports, permits, or NRIC) before processing transfers.
Issue Resolution: Address and resolve customer questions or transaction delays politely and professionally.