全职 Customer Service Executive 工作, 薪水 up to MYR 3,500, Career Flow Selangor 公司招聘中 - Ricebowl

Role Overview

We are looking for a customer-focused and responsible Call Centre Customer Service Executive to handle customer enquiries and provide professional support across multiple communication channels. The role involves assisting customers with general enquiries, policy or membership information, claims procedures, request status updates and basic digital platform support.

Key Responsibilities

• Handle inbound and outbound customer enquiries through phone calls, email, live chat and other digital channels.
• Provide accurate information regarding policy or membership benefits, claims procedures and service requests.
• Assist customers with updates on pending requests and claims.
• Provide basic assistance for digital platforms, customer portals or mobile applications.
• Resolve customer enquiries and issues promptly and professionally.
• Handle customer feedback and complaints in a professional manner.
• Escalate complex or unresolved cases to the appropriate team when necessary.
• Coordinate with internal departments to obtain updates and resolve customer requests.
• Maintain accurate customer records and case updates in the relevant systems.
• Follow established SOPs, workflows and service standards.
• Ensure customer information is handled accurately and confidentially.
• Deliver a positive and professional customer experience at all times.

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person