About the Role
Responsible for SAP BASIS administration, user access management, security governance, and supporting SAP projects and operational activities across SAP S/4HANA Private Cloud and integrated SAP cloud solutions. Support and maintain the SAP landscape, ensuring system availability, performance, security, and compliance.
Responsibilities
SAP BASIS Administration
- Monitor SAP system health, performance, and availability across production and non-production environments.
- Perform system administration activities including client administration, transport management, job scheduling, and system monitoring.
- Support SAP upgrades, support pack implementation, kernel upgrades, and system refresh activities.
- Manage SAP transport requests and coordinate deployment across landscapes.
- Monitor and resolve BASIS-related incidents, problems, and service requests.
- Support backup, recovery, disaster recovery, and business continuity activities.
- Coordinate with infrastructure teams, cloud hosting providers, SAP, and external vendors on technical issues.
SAP Security & Authorisation
- Provision, modify, and revoke SAP user access in accordance with approved processes.
- Design, maintain, and support SAP roles, profiles, and authorisation concepts.
- Perform user access reviews and support periodic compliance audits.
- Monitor segregation of duties (SoD) risks and assist in mitigation activities.
- Support identity and access management processes and governance requirements.
- Investigate and resolve access-related incidents and authorisation issues.
Operations & Support
- Act as Level 2 support for BASIS and security-related incidents.
- Troubleshoot system performance, connectivity, printing, interface, and access issues.
- Monitor batch jobs, background processing, RFCs, and system integrations.
- Support root cause analysis and implement preventive measures for recurring issues.
- Maintain technical documentation, runbooks, and support procedures.
Governance & Compliance
- Ensure compliance with IT governance, cybersecurity, and audit requirements.
- Support internal and external audits involving SAP systems and access controls.
- Participate in business continuity and disaster recovery testing activities.
- Maintain evidence and documentation for compliance assessments.
- Support continuous improvement initiatives for SAP operations and security processes.
Projects & Continuous Improvement
- Support SAP implementation, enhancement, and migration projects.
- Participate in testing activities during upgrades and system changes.
- Identify opportunities for automation and operational efficiency improvements.
- Support adoption of SAP best practices, security standards, and technical governance.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
- 3–5 years of experience in SAP BASIS and/or SAP Security administration.
- Hands-on experience supporting SAP S/4HANA Private Cloud environment.
- Experience in user access management, role administration, and security compliance.
- Possess strong troubleshooting skills, a good understanding of SAP administration and security concepts, and the ability to work closely with business users, functional teams, vendors, and auditors.
- Permanent and based in Petaling Jaya, Selangor