全职 Customer Service Officer 工作, 薪水, Celebrity Fitness Selangor 公司招聘中

Customer Service Officer

保存

工作地点

职位描述

岗位职责

To deliver exceptionally high standards of customer service at all times.
To create a warm welcome and fantastic member experience and creating an impact on retention of members.
To handle member's administrative enquiries and issues.
The Customer Service Officer must maintain constant communication with the Front of House Manager on all aspects of club responsibilities and activities. It is paramount to the success of the club and company, that the Customer Service Officer maintains an open line of communication on any club-related matters.
Attend regular department meetings.
Administrate the membership database, recording all necessary information.
Ensure that payment transactions are entered correctly and accurately on the daily log-sheet.
Ensure front desk is covered and secure at all times, and kept in an immaculate condition.
Provide administrative support to the sales team when required.
Ensure outstanding dues are collected at point of contact with members.
Assist Fitness Department in all booking of personal training appointments and verifying conducted personal training sessions.
To be knowledgeable of all areas of the club i.e. members' event, fitness products, promotions etc.
Proactive in assisting member enquiries or feedback.

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多

现在申请