全职 IBM WebSphere 工作, 薪水, LanceSoft, Inc. Selangor 公司招聘中 - Ricebowl

Hiring | IBM WebSphere – Application / Middleware Support Engineer

We are looking for an experienced Application / Middleware Support Engineer to join our team in Cyberjaya, Malaysia. The ideal candidate will have strong hands-on experience in IBM WebSphere, middleware/integration technologies, production support, troubleshooting, and incident management.

Location: Cyberjaya, Malaysia

Work Mode: Onsite

Role: Application / Middleware Support Engineer

Focus: L2 Production & Middleware Support

Key Responsibilities

• Provide L2 application and middleware production support for enterprise applications and integration platforms.
• Monitor application and middleware environments and proactively identify and resolve issues.
• Troubleshoot application, integration, connectivity, and middleware-related incidents.
• Perform root cause analysis (RCA) and implement appropriate corrective and preventive actions.
• Manage incidents, problems, and changes in accordance with ITIL processes.
• Work closely with development, infrastructure, database, integration, and business teams to resolve production issues.
• Support deployment, configuration, maintenance, and operational activities across middleware platforms.
• Ensure timely resolution of incidents while maintaining strong customer focus and service quality.

Must-Have Technical Skills

• IBM WebSphere Application Server (WAS)
• Application / Production Support
• Integration & Middleware technologies
• IBM ITX / WTX or Azure Integration
• SQL & Oracle Database
• Linux / Unix
• HTTP / HTTPS
• SFTP / FTP / FTPS / AS2

Good to Have

• Apigee / Microsoft Azure
• Azure Cosmos DB
• Azure DevOps
• IBM MQ / IIB
• AKS / Kubernetes
• Grafana / Zabbix
• Shell Scripting
• Apache / Tomcat / Camel

Candidate Profile

• Strong understanding of ITIL and Incident, Problem & Change Management.
• Excellent troubleshooting and analytical skills.
• Ability to investigate complex production issues and perform effective RCA.
• Strong communication and stakeholder management skills.
• Good command of English, both written and verbal.
• Customer-focused approach with strong ownership and accountability.
• Comfortable working in an onsite production support environment.

Interested candidates: Please share your updated CV