INTERN, TRAINING - SERVICE QUALITY 工作, 薪水 up to SGD 1,150, GTRSG PTE. LTD. East Region (Singapore) 公司招聘中 - Ricebowl

KEY RESPONSIBILITIES:

• Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
• Observe activities on the ground and identify possible areas of improvement.
• Construction and consolidation of effective course modules to drive operational and service excellence.
• Refresh and updating of existing training materials.
• Conduct random inspections according to the grooming guidelines and standards and SOPs.
• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

KEY REQUIREMENTS:

• Confident in Microsoft Excel, Word and Powerpoint
• Confident in communications
• Observant and meticulous to details
• Excellent writing skills to draft guidelines and procedures
• Ability to collaborate with others and get stakeholder buy-in to drive effective change management
• Have the drive to learn

GTRSG is a joint-venture company between SATS Ltd and Air Asia to carry out ground handling services. The company has 2 branches - GTRSG in Singapore and GTRMY in Malaysia.

GTRSG provides ground handling services such as passenger check-in/ boarding/ ticketing, baggage and ramp services to Air Asia group and other airlines operating out of Changi Airport Terminal 4.

There is no better time than now to explore a career with GTRSG, join us now!