Job Scope / Responsibilities
- Oversee the daily operations of the workshop to ensure a smooth, efficient, and effective workflow.
- Lead, supervise, and coordinate technicians and support staff.
- Plan and allocate manpower, equipment, tools, and other resources according to operational requirements.
- Ensure all servicing and repair works are completed on time and meet the required quality standards.
- Monitor workshop productivity and improve workflow processes to increase efficiency.
- Implement and maintain proper work procedures, quality standards, and safety practices.
- Ensure compliance with health and safety requirements and maintain a safe working environment.
- Handle personnel matters, including staff attendance, discipline, training, performance monitoring, and staff motivation.
- Attend to customer inquiries, provide service or repair estimates, and ensure customer satisfaction.
- Identify and resolve technical issues, operational problems, and workflow challenges.
- Monitor workshop costs, control expenses, and manage inventory where required.
- Ensure proper maintenance, usage, and safekeeping of workshop equipment, tools, and company assets.
- Assist in arranging debtor collection and follow up on outstanding payments, where necessary.
- Prepare reports and provide updates to Management as required.
- Perform any other ad-hoc duties assigned by Management or the immediate superior.
Requirements
- Candidate must possess at least SPM / Diploma / Degree in Automotive, Mechanical Engineering, Business Management, or a related field.
- Minimum 3 to 5 years of working experience in workshop operations, automotive servicing, repair management, or a related field.
- Prior experience in a supervisory or managerial role will be an added advantage.
- Good knowledge of vehicle servicing, repair processes, workshop workflow, and technical troubleshooting.
- Able to lead, supervise, and motivate technicians and support staff.
- Strong planning, coordination, problem-solving, and decision-making skills.
- Good communication and customer service skills.
- Possess basic computer skills and able to prepare reports when required.
- Responsible, disciplined, hands-on, and able to work independently.
Pay: RM3,500.00 - RM5,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person