全职 Training Manager 工作, 薪水 up to MYR 6,500, MyBurgerLab Selangor 公司招聘中 - Ricebowl

Job Description
The Kitchen Standards & Operations Coach is responsible for ensuring that every myBurgerLab outlet consistently follows the company’s kitchen SOPs, product standards, and operational practices. The role is highly field-based, requiring regular visits to outlets to observe actual kitchen operations, identify non-compliance, correct issues, coach team members, and follow up to ensure standards are maintained.

The ultimate objective is to ensure that customers receive the same quality, taste, and overall experience regardless of which myBurgerLab outlet they visit.

Roles & Responsibilities

1. Kitchen SOP & Standards Enforcement

• Conduct regular visits to myBurgerLab outlets.
• Observe kitchen operations and ensure SOPs are followed correctly.
• Check food preparation, portioning, cooking, holding, assembly, and presentation.
• Monitor mise en place, station setup, equipment usage, and kitchen organisation.
• Ensure proper food handling, storage, labelling, and FIFO practices.
• Monitor opening, closing, cleaning, and operational procedures.
• Identify significant deviations from myBurgerLab standards.
• Immediately correct and coach team members when non-compliance is observed.

2. On-the-Job Coaching & Training

• Coach kitchen team members directly during actual operations.
• Demonstrate the correct SOP when a task is performed incorrectly.
• Explain not only what the SOP is, but why it matters.
• Have team members demonstrate the correct procedure after coaching.
• Follow up during subsequent visits to confirm that corrections have been retained.
• Flag recurring training gaps to the relevant Operations/Training team.

3. Product Consistency

• Ensure myBurgerLab products are consistently executed across all outlets.
• Monitor burger appearance.
• Check portioning.
• Monitor patty cooking and doneness.
• Check temperature.
• Monitor sauce and ingredient quantities.
• Check assembly and bun condition.
• Monitor product handling and overall quality.

4. Store Improvement & Accountability

• Maintain a standardized kitchen standards score for each outlet.
• Identify recurring operational issues and their root causes.
• Work with Store Managers and kitchen teams on corrective actions.
• Track whether previously identified issues have been resolved.
• Escalate repeated or serious non-compliance to the Operations Manager.
• Keep Store Managers accountable for their outlet's standards.
• Act as a guardian and coach of standards rather than a substitute for the Store Manager.

5. Standards Feedback & Continuous Improvement

• Provide feedback to Operations and Management on why standards are not consistently followed.
• Diagnose root causes such as:
• Lack of training
• Lack of understanding
• Poor management enforcement
• Inexperienced staff
• Staffing constraints
• Equipment limitations
• Poor station design
• Unclear SOPs
• Hard-to-execute processes
• Deliberate non-compliance.

Pay: RM6,000.00 - RM6,500.00 per month

Work Location: In person