全职 Customer Service Executive 工作, 薪水, Sunway Medical Centre Selangor 公司招聘中 - Ricebowl

Job Summary

We are looking for a dedicated and customer-oriented Customer Service to join our team. In this role, you will be responsible for delivering excellent customer service by attending to patient enquiries, coordinating appointments, managing feedback and complaints, and providing administrative support to ensure a positive patient experience. You will work closely with consultants, clinic staff, and various hospital departments to maintain high standards of service excellence and operational efficiency.

Key Responsibilities

Customer Service

• Attend to customer enquiries via walk-in, telephone, email, and other communication channels.
• Provide accurate information on hospital services, facilities, consultants, and clinic locations.
• Assist patients by directing them to the appropriate departments and consultants' clinics.
• Understand patients' needs and provide clear explanations and assistance.
• Deliver personalized customer service, particularly to patients requiring additional support.
• Ensure all enquiries and concerns are handled promptly, professionally, and efficiently.
• Demonstrate empathy and professionalism when attending to patients and their families.
• Adhere to customer service standards, including courteous greetings and professional communication.
• Conduct ward rounds and patient visits as assigned.
• Maintain strict confidentiality and discretion when handling patient information.

Feedback & Complaint Management

• Receive, record, and respond to customer feedback in a professional manner.
• Handle complaints tactfully and coordinate with relevant departments to facilitate timely resolution.
• Escalate urgent or complex issues to supervisors when necessary.
• Maintain proper documentation of complaints and follow up until resolution.
• Prepare correspondence related to complaints when required.

Administrative Support

• Perform general administrative and front-counter duties.
• Prepare daily and monthly operational reports.
• Ensure documents and records are accurately maintained and properly filed.
• Complete administrative tasks assigned by supervisors in a timely manner.
• Support departmental operations and quality improvement initiatives.

Professional Expectations

• Deliver exceptional customer service and strive to exceed customer expectations.
• Work collaboratively with colleagues and other departments to ensure smooth operations.
• Maintain effective communication with internal and external stakeholders.
• Comply with hospital policies, Standard Operating Procedures (SOPs), and service standards.
• Safeguard the confidentiality of patient information and organizational records.
• Contribute actively to departmental and hospital quality improvement initiatives.
• Support and guide new team members where required.
• Maintain a safe working environment by complying with workplace health and safety requirements.

Job Requirements

• Degree, Diploma, Customer Service-related experience preferable medical related field.
• Minimum 2 years of experience in customer service, healthcare, hospitality, or other customer-facing roles.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a positive and professional attitude.
• Good organizational and multitasking abilities.
• Able to work independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office applications.

Job Requirements:

• Has working experience with direct contact i.e. customers/patients is an added advantage.
• Willing to 6 days/week on staggered hours, weekends and public holidays.
• On the job training & uniform will be provided!

Hiring Process

The recruitment process typically takes 2 to 4 weeks. Only shortlisted candidates will be contacted for interview arrangements.

If you are passionate about providing exceptional customer service and enjoy supporting patients in a dynamic healthcare environment, we welcome your application.