全职 Internship - Business Support (Retail IT) 工作, 薪水, TIME DotCom Berhad Selangor 公司招聘中 - Ricebowl

Job Overview:

The BSS Intern will support the Business Support System (BSS) team in delivering system enhancements, product configurations, testing, documentation, and operational support for telecommunications applications. The intern will gain hands-on exposure to end-to-end BSS processes, including product catalogue, CRM, billing, order management, payment, and system integration, while working closely with business users, developers, QA teams, and vendors.

Key Responsibilities

• Assist in gathering and documenting business and system requirements.
• Support product configuration activities and system enhancement initiatives under the guidance of senior team members.
• Assist in preparing test scenarios, test cases, and test data for SIT and UAT activities.
• Execute functional testing and document test results, defects, and observations.
• Support defect tracking and follow up with developers, vendors, and business teams until resolution.
• Assist in validating BSS functionalities including product catalogue, CRM, billing, order management, payment, and provisioning workflows.
• Prepare project documentation, meeting minutes, user guides, and operational procedures.
• Support change request (CR) tracking, release documentation, and deployment activities.
• Assist in data validation, report preparation, and impact analysis for system enhancements.
• Participate in project meetings, requirement discussions, and solution walkthrough sessions.
• Collaborate with cross-functional teams to ensure timely project delivery.
• Perform other tasks assigned by the BSS team to support project and operational activities.

Qualifications

• Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Telecommunications, Information Systems, or a related discipline.
• Basic understanding of software development lifecycle (SDLC) and system testing concepts.
• Familiarity with Microsoft Excel, Word, and PowerPoint.
• Knowledge of SQL, APIs, or database concepts is an added advantage.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to learn new technologies and business processes.
• Ability to work independently as well as collaboratively in a team environment.
• Good attention to detail and time management skills.

Internship Details:

• Duration: 4 - 6 months (flexible based on university requirements)
• Location: Glenmarie, Shah Alam

Our Commitment to You

At Time, we believe great work deserves great support. Here’s what you can look forward to when you join us:

• Learning & growth: Dedicated upskilling time with rewards for achieving milestones.
• Wellbeing: On-site fitness facilities plus sports and wellness activities.
• Inclusive leadership: Collaborative culture with supportive leaders, empowering interns to own impactful projects.

*Only shortlisted candidates will be notified.