IT System Intern 工作, Wilmar International 公司招聘中 - Ricebowl

Job Description:

1) Develop Agentic AI Ops Bots for Daily IT Operations

• Design and build agentic Copilot-based bots to automate and assist with day-to-day operational activities, including:
• network health checks, interface status, routing/VPN validation
• EUC support tasks (FAQ, eDiscovery requests, review/approval of JIRA tickets)
• O365 operations (license audit checks, mailbox checks, service health awareness)
• cloud operational tasks (resource state checks, cost alerts, operational hygiene)
• Implement conversational and command-based bot experiences using Microsoft Copilot Studio, optimized for L1/L2/L3 IT Ops teams.

2) Automate End-to-End Operational Workflows with Power Automate

• Build Power Automate cloud flows to orchestrate daily operational processes such as:
• alert validation and enrichment
• incident creation, updates, and closure in ITSM (JIRA) systems
• routine operational checks and scheduled tasks
• user, device, and service state verification
• generating monthly/quarterly reports
• performing user attestation & audit checks
• Apply robust automation design patterns:
• retries, exception handling, and escalation logic
• approval gates for sensitive operations
• environment segregation (DEV / UAT / PROD) with controlled deployments

3) Integrations with IT Ops and Enterprise Platforms

Integrate bots and automations with:

• ITSM: Jira Service Management
• Monitoring & Observability: Zabbix, Grafana dashboard
• Identity & Access: OKTA, Microsoft Active Directory
• Knowledge Sources: SharePoint, JIRA CMDB, operational runbooks

Preferred Skills & Requirements

We welcome candidates from Computer Science, Computer Engineering, AI/ML or related disciplines.

Technical Competencies (Preferred, Not Mandatory)

• Microsoft Copilot Studio
• Power Automate
• Power BI
• Familiarity with Python, Grafana
• Experience with automation workflows or scripting (PowerShell)

Soft Skills

• Self‑driven, curious, and passionate about problem-solving
• Strong research and analytical thinking
• Able to work independently while collaborating with technical teams
• Good communication skills, especially in documenting technical work