全职 Risk Analyst (Chargeback) 工作, 薪水 up to MYR 4,200, ZOM-IN Selangor 公司招聘中 - Ricebowl

The Day-to-Day Activities

• Chargeback Case Management: Review, investigate, and resolve chargeback disputes in line with card network rules and company policy.
• Evidence Preparation & Submission: Prepare and compile dispute evidence and submit it to acquirers, ensuring documentation meets network and acquirer requirements.
• Account Investigation & Action: Investigate user accounts and transaction history to determine dispute validity, and take appropriate account-level actions.
• Acquirer Communication: Communicate with acquirers, manage their expectations, and respond to queries to support favourable outcomes.
• Status Monitoring & Reporting: Monitor chargeback status (win/loss) through to resolution and prepare accurate reports on volumes, outcomes, and root causes.
• User Communications: Manage communications with users to handle chargeback cancellations and appeals professionally and in a customer-centric manner.
• Appeals Management: Manage the appeals process, escalating and re-submitting cases where warranted.
• Fraud Pattern Recognition: Identify recurring fraud trends and chargeback, report accurately, and flag opportunities to reduce future disputes.
• Cross-LOB Flexibility: As business needs evolve, support adjacent risk LOBs such as Onboarding (KYC/KYB verification) and Risk Investigation.

The Must-Haves

• Chargeback & Risk Awareness: Understanding of the chargeback/dispute lifecycle (evidence, representment, win/loss outcomes) and basic risk, KYC/KYB, and AML concepts, or a strong willingness to learn them quickly.
• Analytical Judgment: Ability to review case details, spot patterns, and reach logical, well-documented decisions.
• Attention to Detail: Meticulous documentation and evidence discipline, given the audit and regulatory exposure of dispute cases.
• Communication Skills: Clear written and interpersonal communication to work with acquirers, users, and internal teams.
• Ownership & Reliability: Ability to manage a caseload, follow process, and see cases through to resolution in a fast-paced environment.
• Professional Integrity: You must embody Heart, Hunger, Honour, and Humility.
• Shift Flexibility: Willing and able to work various shifts as operational coverage requires.
• Technical Literacy: Working knowledge of Microsoft Excel for data interpretation and reporting.

The Nice-to-Haves

• Prior experience in payments operations, fraud detection, or acquirer/issuer dispute handling.
• Exposure to KYC/KYB onboarding or risk investigation workflows (supports future cross-LOB deployment).
• Basic proficiency in HTML/CSS/JavaScript or scripting (e.g. VB Script) to automate repetitive tasks.

Pay: RM4,000.00 - RM4,200.00 per month

Work Location: In person