Key Responsibilities
Installation & Technical Support
- Perform installation and setup of smart locks, safe boxes, and related products at customer premises.
- Conduct basic testing and troubleshooting to ensure products are functioning properly.
- Assist customers with basic product operation and usage after installation.
- Perform maintenance, repair, and replacement of faulty components when required.
- Follow installation procedures and company technical standards.
Outdoor / Field Service
- Travel to customer locations for installation, servicing, inspection, and troubleshooting.
- Attend service appointments according to the assigned schedule.
- Coordinate with customers regarding appointment timing and access arrangements.
- Handle products, tools, and equipment properly during transportation and installation.
- Complete installation and service reports accurately after each job.
Team Support
- Work closely with the Sales, Customer Service, and After-Sales teams to resolve customer issues.
- Report technical issues, product defects, and installation concerns to the supervisor.
- Maintain proper records of installation and service activities.
- Assist with roadshows, exhibitions, and product demonstrations when required.
- Perform other technical and ad-hoc duties assigned by the supervisor or Management.
Requirements
- Fresh graduates and candidates without prior technician experience are welcome to apply.
- Training will be provided.
- Possess a valid motorcycle or car driving licence.
- Willing to travel and work outdoors / at customer locations.
- Comfortable performing hands-on and physical work.
- Basic knowledge of tools and electrical/electronic products is an advantage.
- Responsible, punctual, hardworking, and willing to learn.
- Good communication and problem-solving skills.
- Able to work independently and as part of a team.
What We Offer
- Attractive sales commission based on performance
- Performance bonus and incentives
- EPF, SOCSO & EIS
- Annual leave and medical benefits
- Professional product training
- Career growth opportunities
- Opportunity to work with an international smart home brand
- Dynamic and supportive working environment
Pay: RM2,600.00 - RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person