Key Roles and Responsibilities:
- Manage and support enterprise IT infrastructure, including servers, storage, virtualization platforms, and operating systems.
- Administer Windows Server and Linux environments.
- Support virtualization technologies such as VMware, Hyper-V, or Nutanix.
- Monitor system performance, capacity, availability, and security.
- Perform system upgrades, patch management, and vulnerability remediation activities.
- Support Active Directory, DNS, DHCP, Group Policy, and identity management solutions.
- Manage backup, recovery, and disaster recovery processes.
- Support network infrastructure, including switches, routers, firewalls, VPNs, and wireless networks.
- Troubleshoot and resolve infrastructure-related incidents and service requests.
- Work closely with cybersecurity teams to ensure compliance with security standards and policies.
- Participate in infrastructure projects, system migrations, data centre deployments, and technology refresh initiatives.
- Maintain technical documentation, standard operating procedures, and system configurations.
- Collaborate with vendors and service providers to resolve technical issues and implement solutions.
Required Skills and Experience :
- Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline.
- Minimum 5–8 years of experience in IT Infrastructure, System Administration, or IT Operations.
- Strong knowledge of:
- Windows Server administration
- Active Directory, DNS, DHCP, Group Policy
- VMware, Hyper-V, or other virtualization platforms
- Enterprise storage and backup solutions
- Network technologies (TCP/IP, VLANs, Routing, Switching)
- Firewall technologies such as Palo Alto, Fortinet, or Cisco
- Microsoft 365 and cloud platforms (Azure, AWS, or Google Cloud)
- Experience with vulnerability management and cybersecurity best practices.
- Good understanding of ITIL processes and service management principles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred Certifications :
- Microsoft Certified Solutions Expert (MCSE)
- VMware Certified Professional (VCP)
- Cisco Certified Network Associate (CCNA)
- Palo Alto Networks Certified Network Security Administrator (PCNSA)
- ITIL Foundation Certification
- Microsoft Azure Administrator Associate