全职 Customer Service Executive 工作, 薪水 up to MYR 5,230.76, GLOBAL FEEDER SHIPPING PTE. LTD. Selangor 公司招聘中 - Ricebowl

JOB DESCRIPTION

• Manage customer service inquiries, both in e-mails and over the phone in timely manner.
• Communicate with customers over the phone or via email by providing assistance needed.
• Provide customers with accurate and up-to-date information about products and newly launched services.
• Prepare an updated sailing schedule on a daily basis aligned with Principal direction, DPS/LTS and terminal information.
• Receive and process customers booking with courtesy and promptly.
• Manage daily booking acceptance based on availability and precision counting given by Principal in their daily BTL-Balance to Load updates.
• Ensure proper approval is received for special commodity prior to releasing booking to customer.
• Ensure customer’s MLO and Payer details are validated accepting booking and updating them in CBF- Container Booking Forecast.
• Alert Sales for new MLO and Payer in order for them to process KYC for accounting prior sailing.
• Maintain a complete CBF with details such as MLO, payer, volume, type & etc. on daily basis.
• Compile and re-update Final CBF based on customers’ latest updates and tally the forecast against terminal record.
• Review CBF accuracy and extend completed CBF to Sales and Operation departments for further process.

CANDIDATE PROFILE

• Minimum 1-3 years’ experience.
• Fluency in English
• Education – Bachelor’s or Diploma(3 years)

Pay: RM1,453.33 - RM5,230.76 per month

Work Location: In person