全职 Customer Care Executive 工作, 薪水 up to MYR 3,500, Averex Technology Selangor 公司招聘中 - Ricebowl

Job Summary

Responsible for managing customer enquiries, quotations and customer orders from initial enquiry through order processing. The role will provide timely customer support, prepare quotations based on approved product and pricing guidelines, coordinate order fulfilment with relevant departments, and maintain accurate system records.

Job Responsibilities

• Handling customer enquiries, feedback, follow-ups and maintain good customer relationships.
• Preparing quotations and process customer orders accurately according to approved pricing and requirements.
• Coordinating with Warehouse and Transport/Logistics team to ensure timely and accurate deliveries.
• Support the Sales team in managing existing customers, monitoring purchasing patterns and identifying sales opportunities
• Maintaining accurate records and prepare relevant reports to support Sales and Customer Service activities.
• To assist perform administrative duties such as attending to/or receiving visitors, telephone calls, mails, parcels.
• To comply with Company’s ISO 9001 requirements; Environmental, Safety & Health policy and Halal policy.
• To perform any other related tasks as may be deemed suitable by superior or Management.

Job Requirements

• Diploma in Business Administration, Customer Service or a related field. Equivalent work experience may be considered.
• Minimum of 1-3 years of experience in customer service or a related field.
• Understanding of SQL functions is a plus.
• Good verbal and written communication skills for interacting with customers and team members.
• Good problem-solving skills - ability to identify issues and develop effective solutions quickly.
• Organizational skills - strong organizational skills to manage multiple tasks and deadlines effectively.
• Negotiation skills - proficiency in negotiating with service providers to optimize costs and services. Also proficiency to negotiate any identified issue with customer.
• Ability to understand and anticipate customer needs and deliver exceptional service.
• Ability to work effectively within a team and coordinate with other departments.
• Flexibility to adjust to changing situations and priorities in a fast-paced environment.
• Keen attention to detail to ensure accuracy in order processing and documentation.
• Good judgment and decision-making abilities to handle various logistical challenges.

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person