全职 Sr. Data Centre Operations Specialist 工作, 薪水, Lavu Tech Solutions Federal Territory 公司招聘中 - Ricebowl

Looking for someone available locally.

No visa sponsorship.

Role Overview

The Data Centre Operations & ICC Specialist is responsible for ensuring the availability, stability, and compliant operation of Data Centre (DC) and Integrated Command Centre (ICC) services. The role supports 24×7 monitoring, facilities coordination, vendor management, audit readiness, and SLA compliance across multiple Data Centre locations.

Key Responsibilities

• Oversee day to day DC and ICC operations to ensure high availability and service continuity.

• Monitor ICC alerts and ensure timely escalation to the appropriate resolver teams.

• Ensure monitoring platforms (BMC / TrueSight, ICC tools, JMS backend) are always operational.

• Coordinate operations delivery with vendors, including parts delivery, replacements, and validation.

• Manage DC facilities activities, including inspections, reporting, power checks, cabling, and monthly testing in coordination with Chargemen.

• Ensure DC availability and compliance with contractual SLAs, validated through monthly ARC reports.

• Manage JMS reporting and ensure timely submission of operational and financial reports to Finance, including confirmation with PBB, Postpaid, eBay, and MBB teams.

• Maintain CMDB accuracy, including updates for server decommissioning and validation using approved trackers.

• Coordinate server decommissioning by confirming non usage with customers and system owners prior to execution.

• Maintain updated DC layouts for all Data Centres and submit for SLA and governance approval.

• Support operational and audit requirements and submit reports to customers and stakeholders when required.

• Manage DC/ICC SOPs, conduct regular site visits, and ensure operational discipline.

• Supervise DC and ICC staff, provide backup coverage, and train new team members on monitoring and procedures.

Skills & Competencies

• Strong understanding of Data Centre operations and ICC monitoring environments.

• Hands on experience with enterprise monitoring tools (BMC / TrueSight, ICC platforms, JMS).

• Excellent coordination skills across vendors, facilities teams, and technology towers.

• High attention to detail with strong documentation and audit discipline.

• Ability to operate effectively in SLA driven, high availability environments.

Experience & Qualifications

• 4–7 years of experience in Data Centre Operations, ICC, or Infrastructure Operations roles.

• Experience in large enterprise or telecom Data Centre environments preferred.

• Exposure to SLA management, CMDB, audits, and facilities coordination.