Role Overview
Role Overview
We are looking for a results-driven ISA Manager to manage and lead our ISA team and drive the sales conversion process from lead generation to completed sales.
Key Responsibilities:
- Manage, coach and monitor 4 ISAs and their daily/weekly/monthly KPIs.
- Manage and distribute leads, ensuring timely follow-up and proper CRM records.
- Monitor lead quality, appointment setting, show-ups and conversion.
- Coordinate with Content Creators and Live Hosts to generate quality leads.
- Coordinate ISA-to-Closer handovers and ensure proper follow-up.
- Monitor the full sales funnel: Lead → Appointment → Show-Up → Booking → Sale.
- Identify conversion gaps and implement improvements.
- Conduct training, coaching and role-play sessions for ISAs and Closers.
- Prepare and monitor key sales performance reports and KPIs.
- Work closely with Marketing, Project and Sales teams to achieve sales targets.
Pay: RM4,000.00 - RM8,000.00 per month
Work Location: In person