Part of the Emerging Technology department providing consulting solutions on APM (Application Performance monitoring)
Focused on implementing and ensuring successful adoption of AIOps Technologies such as Dynatrace
Solutions scope may expand to other Application Development technologies and MetaVerse as part of Emerging Technology
Consult with customers to understand their business and technical goals
Work closely with sales to lead pre-sales engagement with customers by providing demos and technical due diligence
Install, configure, and troubleshoot Dynatrace products in Production, Test, and Development environments
Analyze performance data and assist with performance troubleshooting/tuning of customer applications, architecture, and practices
Build relationships that support the successful adoption and integration of Dynatrace APM products throughout the application lifecycle
Provide training/enablement sessions to customers
Support the Day 2 resources where required
Serve as subject matter expert on Dynatrace APM techniques and best practices
Qualifications
IT or Computer Science related Diploma / Degree
5-10 years of experience
2+ years of experience in any monitoring solutions such as Dynatrace, Datadog, AppDynamics, Splunk, or similar monitoring applications
Basic knowledge of Unix and Windows platforms
Understanding of code- and container-level performance tuning, CI/CD process, troubleshooting, and architecture best practices in multi-tier container and cloud-based applications
Inherent and proven problem-solving nature, with an engaged, self-motivated, can-do attitude
Demonstrated experience with data visualization via charts and dashboards, including appropriate use of granular and aggregate data
Excellent presentation skills and an ability to adapt to the audience “on the fly”
Excellent verbal and written communication skills and attention to detail
Excitement and eagerness to learn new technologies
Good to Have:
Dynatrace Associate or Professional certified
Programming experience in an enterprise application development environment is an advantage. This is not a developer position, but knowledge in enterprise application development is desirable.