Responsibilities
In-House Support & Troubleshooting
- Support for laptops, desktops, printers and peripherals at in-house office, resolving common faults promptly.
- Follow structured diagnostics to isolate issues and escalate unresolved faults to senior engineers with clear notes.
Hardware Maintenance & Asset Care
- Replace and test parts such as RAM, storage, screens and power supplies to restore device functionality.
- Manage hardware lifecycle by labelling assets, keeping inventory records and preparing devices for deployment or secure disposal.
Setup, Network Basics & Documentation
- Configure workstations with basic Windows and network settings, verify backups and confirm connectivity before handover.
- Log incidents, fixes and asset history in our records so solutions are reusable and repeat problems are tracked.
Requirements
Qualifications & Experience
- You can be a fresh graduate or have zero years' experience; basic IT certifications or hands-on training are welcomed.
- You must be willing to perform on-site visits and occasional travel to client locations within Malaysia.
Hard Skills & Knowledge
- You understand laptop and hardware troubleshooting for common component failures and can carry out basic repairs.
- You have basic networking knowledge, familiarity with Windows OS, and experience supporting printers and peripherals.
- You can manage IT inventory and maintain clear technical records for assets and incidents.
Soft Skills & Qualities
- You communicate clearly and calmly with non-technical users, showing patience and a service-minded attitude.
- You have good problem-solving, attention to detail, and an eagerness to learn from senior technicians.