全职 Senior Executive, Application Support 工作, 薪水 up to MYR 5,000, Hiredly X Selangor 公司招聘中 - Ricebowl

Requirements:

• Bachelor’s degree in computer science, Information Technology, Data Analytics, or equivalent.
• Minimum 2 years’ experience supporting or managing ERP/SCM/Batching Plant systems. 
• Hands-on experience with Windows Server, MS SQL Database, Postgres Database, or similar platforms. 
• Experience in ETL development, data processing, or integration between multiple business systems.
• Understanding of business process workflows across ERP/SCM/Batching Plant systems. 
• Ability to troubleshoot system issues and support functional users. 
• Intermediate knowledge of MS SQL Server, Oracle, or PostgreSQL for data extraction and manipulation. 
• Understanding of ETL concepts and experience with ETL tools. 
• Able to analyze, interpret, and visualize data to derive insights. 
• Familiar with Power BI, Business Objects, Jet Report, or SQL-based reporting tools. 
• Able to write SQL scripts or use basic programming languages such as Python (advantage). 
• Good working knowledge of Microsoft 365 applications including Power BI, PowerApps, Microsoft Forms, and Power Automate.

JOB PURPOSE:

• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system. 
• Assists in implementing application-related projects across the Central and Eastern regions, including HQ Office and the plants.
• Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the company group.

ROLES & RESPONSIBILITIES:

Application System Administration & Operational Support

• Act as System and Functional Administrator for the SCM system, Batching Plant system, softphone system, and other online systems, providing front-end and back-end support for daily operations.

Application Project Coordination & Implementation

• Assist in planning, coordinating, and implementing application-related projects within the Concrete division to ensure successful delivery within the timeline and aligned with business needs.

End-User Support & Application Training

• Provide first-level support and conduct training for end users on ERP system and Office productivity tools, especially Microsoft Office, to enhance user efficiency and system adoption.

Management & Operational Reporting

• Create and modify ad-hoc and scheduled management or exception reports using existing reporting tools to ensure accuracy, timeliness, and relevance of business information.

Business Data Analysis & Process Optimization

• Explore and analyze datasets to identify trends and insights that support business process optimization, enabling faster, user-friendly, and more efficient operations across the company group.

Dashboard & Data Visualization Development

• Transform complex and diverse datasets into clear and meaningful dashboards for operational monitoring and management decision support.

ICT Policy & Documentation Maintenance

• Assist in maintaining and updating ICT Policies, Procedures, User Guides, and System Documentation to ensure consistency, standardization, and audit readiness.

AI Tools Utilization & Process Automation Initiatives

• Apply and promote the use of AI tools (e.g., ChatGPT, Copilot, Power Automate AI Builder, Data Models) to automate routine tasks, enhance data insights, and support digital innovation initiatives across departments.