全职 Client Relations Experience- Mandarin Speaking 工作, 薪水 up to MYR 7,000, Hisential Clinic Selangor 公司招聘中 - Ricebowl

At Hisential, we do healthcare a little differently. We are a hospitality-led personal healthcare company operating across Singapore and Malaysia, and our whole model is built on one idea: our clients should have a relationship with us, not just appointments.

In practice, that means every client has a dedicated Client Relations team as their single point of contact, handling everything from their first booking to lab results and follow-ups. When a client reaches out, they get straight through to someone who already knows them and their history – they never have to repeat their story or chase their own reports. And because it is a coordinated team rather than one individual, care continues smoothly even outside clinic hours; a client's care never depends on whether one person happens to be available.

The Client Relations Executive is the person who makes this promise real for a dedicated group of clients, day in and day out. That is the role we are hiring for.

Role Purpose

Once our Sales team confirms a booking, the client becomes yours. You will look after a book of roughly one hundred clients, and everything about their experience with Hisential from that point on runs through you: preparing them for their first visit, coordinating and confirming appointments, following up after every service, stepping in when something has not gone to plan, and spotting when a client is due for a repeat visit or could benefit from a service they have not tried yet. Do this well and a first booking becomes a relationship that lasts for years. That is really the whole job, and it is why this role matters so much to us.

What You Will Be Responsible For

Taking over the relationship after booking

When Sales hands you a newly confirmed client, you will reach out promptly, introduce yourself as their dedicated point of contact, and walk them through what happens next – what to expect at the clinic, and anything they need to prepare beforehand.

Coordinating appointments and follow-up

You will make sure appointments are scheduled, confirmed, and followed up on. Nothing should fall through the cracks between a client's first enquiry and their actual clinic visit, and it is your job to make sure nothing does.

Following up after service

After each clinic visit, you will check in with the client for feedback, sort out anything that did not go as expected, and keep the relationship warm. This is the point where Hisential either becomes someone's ongoing health partner or fades into a one-time visit, and honestly, that outcome depends largely on you.

Service recovery

When something goes wrong – a delay, miscommunication, a service that fell short – you are the first person the client hears from. We expect you to handle these moments with genuine care, and to bring in your manager when a situation needs their input.

Maintaining relationship and privacy standards

You will keep detailed, accurate CRM records of each client's history, preferences, and communications. Our clients share sensitive personal health information with us, and we expect you to treat all of it with the discretion it deserves.

Driving repeat engagement

Beyond responding to what comes in, we want you actively looking for clients who are due for a repeat service, or who might benefit from something we offer that they have not tried. When you reach out, it should feel like genuine care from someone who knows them – never like an upsell.

How Success Is Measured

• Client satisfaction (NPS) score within your book stays at or above the clinic's target, reviewed monthly.
• At least 90% of clients due for a repeat visit are proactively contacted within 5 days of their due date.
• CRM records and follow-up notes are updated within 24 hours of every client interaction, with no more than 5% error rate in spot checks.
• Revenue from your client book grows by at least 5% quarter over quarter, driven by repeat visits and cross-sell.

What We're Looking For

Experience

Two to five years of hands-on experience in client relations and client service roles, preferably in the hospitality or health clinic industry. You must have direct, proven experience in generating and growing repeat revenue from your client portfolio. Fluent in both English and Mandarin is a must.

Knowledge

A solid understanding of Hisential's services, the full client journey from enquiry to ongoing care, follow-up protocols, what drives repeat engagement, and how NPS and customer satisfaction are measured and improved. You will be handling private, sensitive health information daily, so you need to be comfortable with that responsibility.

Skills

Relationship management, problem solving, structured follow-up, service recovery, clear and warm client communication, revenue generation through repeat and additional service, and good working knowledge of CRM systems.

Personal Attributes

Warm and genuinely attentive. Responsive without needing to be chased. Detail-oriented, discreet with sensitive information, dependable, and able to stay customer-focused even when the day gets busy.

What You Can Expect

You will be joining a hospitality-led healthcare business built around a simple belief: people deserve to Live Different, Live Better. Day to day, you will work with a close team across Sales, Client Relations, Clinic Operations and our Medical team, with clear ownership over your own book of clients and a Client Relations Manager who is genuinely invested in your growth. We put personalized, discreet, client-first care at the center of everything, and we back that up with structured onboarding, ongoing training on our services and client journey, and real support to build relationships rather than just get through transactions.

Rewards and Career Opportunities

We recognize and reward strong performance here. If you consistently deliver on client satisfaction, retention and revenue, that is your clearest path to performance-linked incentives and to growing into a senior Client Relations Executive or Client Relations Manager role as we expand across Singapore and Malaysia. We are building our Client Relations function from the ground up, so the people who join now will genuinely shape how this role is done.

Benefits

We provide health and medical insurance coverage for all employees, along with annual leave and medical leave in line with Singapore and Malaysia's statutory requirements. The team also comes together for annual company trips – something we genuinely look forward to – and employees are eligible for a yearly bonus, subject to the company's overall performance that year.

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person