全职 Customer Service - Business Support Executive 工作, 薪水, Ezlaw International Selangor 公司招聘中 - Ricebowl

We are currently expanding our dynamic team and are looking for a motivated and results-driven Customer Service & Business Support Executive. The ideal candidate will be a skilled communicator with a passion for incoming inquiry and a commitment to providing exceptional customer service and administrative support for our marketing development.

Responsibilities:

1)     Appointment Scheduling: Diligently work to secure meetings between potential clients and our internal team. This involves not only setting up the appointments but also preparing briefs for the team on the client's background and potential needs.

2)     Lead Management and Follow-Up: Consistently follow up with incoming leads through a structured communication plan. This includes tracking the stages of engagement, assessing client interest levels, and employing techniques to advance the sales process.

3)     Client Relationship Development: Foster strong, enduring relationships with clients by providing consistent, high-quality interactions. This includes understanding their ongoing needs, providing regular updates about our services, and being responsive to their inquiries.

4)     Collaboration with Internal Teams: Work closely with other internal departments, to ensure alignment of sales strategies with overall company objectives and client needs.

5)     Front Desk & Customer Database Management: Handle customer enquiries and calls while maintaining accurate records of customer interactions, information and preferences in the database.

6)     Marketing/Business Support: Assist with online or offline marketing activities. For online business activities, candidates will be guided to prepare and upload social media contents. For offline marketing activities, candidate will be be guided in to assist in organising seminars, workshops and company events. No experience is required as full guidance will be provided related to Marketing/Business Support.

 Requirement:

 1)     Full time/ Part-time/ Freelance positions available.

2)     Candidates have minimum 1 year working industry in related position such as telesales, front desk or customer service.

3)     Candidate to be fluent in English. Ability to speak mandarin is an advantage.

Why us?

1.  Competitive & Rewarding Remuneration Structure: We offer a rewarding & lucrative remuneration structure (high basic + commission) that recognizes your effort and contributions. Beyond that, we are committed to helping you define and navigate your career path, aligning our resources to help you reach your career objectives. 

2.  Investment in People: We believe that our greatest asset is our team. We are committed to their professional growth, offering continuous learning opportunities and resources to enhance their skills and knowledge. 

3.  Embracing Technology: We leverage advanced technology to streamline processes, enhance productivity, and minimise the potential for human error. We continuously explore innovative tech solutions to make job not just easier, but more enjoyable. 

4. Work Environment: Our office offers a pleasant, relaxed and comfortable working environment, with a friendly team and a positive atmosphere that encourages productivity and growth.

5.  Work-Life Balance: We understand the importance of personal time and life outside work. We promote a balanced lifestyle, offering free access to well-equipped gym room, swimming pool, jacuzzi & sauna room, badminton court, tennis court, squash, table tennis, basketball court located at Mont Kiara & PJ Damansara. We regularly sponsored company activities & overseas trips.

6.  Open-minded Management: Our management is dynamic, flexible, open-minded & solution oriented. We encourage communication for all aspects. We value and appreciate our staffs.

7.  Positive Culture: We promote positive working culture & environment with friendly colleagues & teammates. 

 客服与业务助理

｜高底薪 + 佣金｜全职 / 兼职｜

私人广告商

(雪兰莪白沙罗 Damansara Utama, Selangor/ 吉隆坡满家乐Mont Kiara, KL)

我们的公司目前在扩大团队，诚聘积极、有责任心及具良好沟通能力的客服与业务助理加入我们的团队。

此职位主要负责处理客户咨询、跟进客户预约安排等，同时协助公司做品牌推广及业务协调工作。无需相关市场推广经验，公司将提供培训及指导。

工作职责

1. 客户咨询

·        负责接听前台来电及处理客户咨询。

·        记录和整理客户基本资料及需求，方便内部团队进行后续跟进。

2. 预约安排

·        安排客户与内部团队进行预约或会面

·        在预约前准备客户相关资料，背景和潜在需求简介。

3. 跟进与维护客户良好关系

·        跟进潜在客户。

·        记录和整理客户基本资料及需求，方便内部团队进行后续跟进。

·        与客户保持良好沟通和关系，及时回复客户咨询及提供相关协助。

4. 内部团队协调

·        与公司内部团队保持良好沟通及协调。

·        协助跟进客户需求及相关事项，确保工作顺利进行。

·        根据需要协助处理各项行政工作。

5. 市场推广及业务支援

·        协助线上及线下市场推广活动。

·        线上方面：在指导下协助准备及发布社交媒体内容。

·        线下方面：协助筹办讲座、工作坊及公司活动。

• 无需相关经验，公司将提供培训及完整指导。

任职要求

• 全职、兼职及 Freelance 职位均可。

• 至少 1 年相关工作经验，如客户服务、电话销售、前台接待或其他相关职位。

·        具备良好的沟通及人际交往能力,  对销售充满热诚并致力于提供卓越的客户服务。

• 具备客户服务意识，能够耐心及专业地处理客户咨询。

• 英语流利，会说华语者优先。

• 积极主动、有责任心，并愿意学习新技能。

·        所需语言 – 流利的英语和华语

 我们提供

高底薪 + 佣金
具竞争力的薪酬制度，并根据个人表现提供佣金及奖励。

培训与职业发展
公司提供持续培训及工作指导，帮助员工提升沟通、客户服务及业务相关技能，并提供职业发展机会。

科技与工作效率
公司积极采用科技及数码工具优化工作流程，提高工作效率，减少繁琐的行政工作。

舒适的工作环境
办公室位于吉隆坡满家乐Mont Kiara - 整洁舒适的办公环境。

工作与生活平衡
我们重视员工的工作与生活平衡，并提供灵活的工作安排。员工可免费使用位于 Mont Kiara 及 PJ Damansara 的健身房、游泳池、按摩浴池、桑拿房、羽毛球场、网球场、壁球场、乒乓球场及篮球场。公司也会定期举办团队活动及海外旅游。

开放及友善的管理团队
管理层重视员工意见，鼓励开放沟通，并提供一个互相支持及合作的工作环境。

良好的团队文化
我们致力于营造积极、友善及舒适的工作氛围，与一群乐于合作的团队成员一起成长。