全职 E-Commerce Operations - Customer Service Executive 工作, 薪水 up to MYR 4,000, Toydha2u Selangor 公司招聘中 - Ricebowl

We are looking for an E-Commerce Executive to manage our online stores such as Shopee, Lazada and TikTok Shop.

Responsibilities

• Manage the daily operations of Shopee, Lazada, Grab, TikTok Shop & etc.
• Upload new products and update product descriptions, prices, pictures and stock quantities.
• Process online orders and coordinate packing and delivery.
• Make sure orders are shipped on time.
• Reply to customer enquiries through marketplace chat, WhatsApp and social media.
• Handle customer complaints, cancellations, returns and refunds.
• Follow up on delivery issues with courier companies.
• Set up vouchers, discounts and platform campaigns.
• Monitor online stock and coordinate with the retail outlet to avoid overselling.
• Check customer reviews and maintain good store ratings.
• Prepare simple weekly and monthly sales reports.
• Assist with product photos, short videos and online promotional content.
• Support TikTok Live and major online campaigns when required.
• Carry out other e-commerce-related duties assigned by management.

Requirements

• Diploma or Degree in E-Commerce, Marketing, Business or a related field.
• Experience managing Shopee, Lazada or TikTok Shop is preferred.
• Fresh graduates who are willing to learn may also apply.
• Good communication and customer service skills.
• Able to handle customer complaints patiently and professionally.
• Familiar with Microsoft Excel or Google Sheets.
• Basic Canva, photography or video-editing skills will be an advantage.
• Able to work independently and manage several tasks at the same time.
• Responsible, organised and attentive to detail.
• Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.

Salary and Benefits

• Sales or performance incentive
• EPF, SOCSO and EIS
• Annual leave and medical leave
• Training will be provided
• Annual performance bonus based on company and individual performance

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Free parking

Work Location: In person