Review customer spending and investment to ensure alignment with company budget and return on investment.
Prepare and provide regular sales reports, market updates, price tracking, category tracking, ASO, and APO reports.
Coordinate with internal departments including management, marketing, trade marketing, logistics, production, finance, and HR to ensure smooth business execution.
Maintain high customer satisfaction through effective service, communication, and account support.
Qualifications
Minimum Degree in Business Management, Sales & Marketing, or any related field.
Minimum 3 to 5 years of working experience in the FMCG industry.
Proven track record in customer management and operations, preferably in Modern Trade FMCG.
Experience in key account management, strategic planning, and people management.
Strong interpersonal skills with the ability to communicate, present, and influence stakeholders at all levels.
Excellent leadership and negotiation skills.
Good communication skills, both verbal and written.
Strong analytical skills with the ability to translate data and market insights into action plans.
Able to manage key account customers, buyers, and internal stakeholders professionally.
Able to work closely with cross-functional teams including sales, marketing, trade marketing, logistics, production, and finance.
Customer-focused, results-driven, adaptable, and able to work in a fast-paced business environment.