全职 Premier Service Manager 工作, 薪水, RHB Banking Group Perak 公司招聘中

Premier Service Manager

Undisclosed

保存

工作地点

职位描述

岗位职责

Branch Location

Jalan Tun Sambanthan, Ipoh

Primary Objectives

Key Responsibilities

Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM
Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission.
Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner.
Ensure smooth process flow in Premier fees charges for better customer's experience - Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT.
Ensuring 100% contact rate for all Onyx leads campaigns.
Cross selling credit cards, PCA, MCA Debit Card, FD and Banca
Assist Centre Managers to consolidate daily sales reports for sales meetings
Attend and support Premier events in areas such as merchandises and RSVP listing
Assist Premier Centre in performing Verification Call to Vulnerable Customers
Assist Premier Centre in account opening process

重要安全守则

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