全职 Customer Service Executive 工作, 薪水, Yanta Plastic Industry Pulau Pinang 公司招聘中 - Ricebowl

Company Description Yanta Plastic Industry Sdn Bhd is a leading flexible packaging manufacturer that provides tailored packaging solutions to brand owners across diverse industries. The company focuses on delivering reliable, high-quality packaging products that help customers protect and present their goods effectively. Yanta Plastic Industry emphasizes innovation, consistency, and customer satisfaction in all aspects of its operations. The team works closely with clients to understand their needs and provide efficient, cost-effective packaging solutions that support business growth.
Role Description This is a full-time, on-site Customer Service Executive role based in Bukit Mertajam. The Customer Service Executive will handle daily customer inquiries, orders, and requests via phone, email, and other channels, ensuring timely and accurate responses. Responsibilities include managing customer accounts, preparing quotations, coordinating order processing, and liaising with internal departments such as sales, production, and logistics to meet delivery timelines. The role also involves addressing and resolving customer issues, monitoring customer satisfaction, maintaining accurate records in the system, and supporting continuous improvement of service processes. The successful candidate will contribute to building strong, long-term customer relationships and supporting the company’s reputation for reliable service.
Qualifications

• Strong customer-facing capabilities, including Customer Service, Customer Support, and Customer Satisfaction skills.
• Ability to manage and improve service processes, including Customer Service Management competencies.
• Excellent Interpersonal Skills, with the ability to communicate clearly and professionally with diverse stakeholders.
• Good spoken and written communication skills in relevant languages; ability to handle phone and email correspondence efficiently.
• Detail-oriented, with strong organizational and time management skills to handle multiple customer requests.
• Proficiency in basic computer applications (e.g., email, spreadsheets, CRM or order management systems).
• Previous experience in customer service, preferably within manufacturing, packaging, or related industries, is an advantage.
• Minimum secondary education; a diploma or degree in business, administration, or related field is beneficial.
• Ability to work on-site in Bukit Mertajam and collaborate effectively in a team-based environment.