全职 Customer Service Engineer 工作, 薪水, PerkinElmer Selangor 公司招聘中

Customer Service Engineer

Undisclosed

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工作地点

职位描述

岗位职责

Responsibilities

Performing instrument installation, commissioning & familiarization training at our customer's sites before our application scientists deliver deeper applications training and applications support.
Providing after-sales service support including preventative instrument maintenance, troubleshooting and repair.
Coordinating with the local service engineers and support team to prepare service estimates, manage parts inventory and ensure timely service delivery.
Preparing and submitting service and maintenance reports following our standard procedures.
Promoting service contracts and consumables and passing leads to the internal contracts manager and internal sales team.
Helping our customers with a technical sales team with technical advice on renewing or upgrading their aging instruments via the aged instrument replacement process.
Working closely with the entire sales, service, customer care and finance team to provide high standards of customer excellence.

Academic Qualifications:

Candidate must possess at least Bachelor's Degree, Professional Degree, Engineering (Electrical/Electronic) or equivalent.
At least 5+ year(s) of working experience in field service repair, maintenance and installation related to analytical / life science instruments.
Good interpersonal & communication skills in both verbal and written.
Have own transport and willing to travel domestic and within Malaysia.
Self-motivated, pro-active, analytical and good problem-solving skill in technical.
Good negotiation skills and high commitment to customer.
Computer literate, knowledge in MS Office - Excel, Word, Powerpoint,

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