Customer Service intern 工作, 薪水 up to SGD 1,000, ROFFE INTERNATIONAL HOLDINGS PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Omnichannel Support

• Managing incoming inquiries across WhatsApp, phone hotlines, live web chat, and email regarding product features, order statuses, warranty registrations, and return/exchange policies.

Showroom Consultation & Product Demos

• Welcoming walk-in customers at BUZUD showrooms (such as Raffles Hospital or Novena Square, PARKROYAL on Beach Road 3 locations).

• Demonstrating smart home-health devices like Continuous Glucose Monitoring Systems (CGMS), oxygen concentrators, ECG heart monitors, and blood pressure monitors.

Technical Guidance & App Troubleshooting

• Assisting non-technical users—often elderly patients or family caregivers—with mobile app pairing (iOS/Android), device calibration, and basic software navigation.

Issue Escalation & CRM Logging

• Documenting feedback, warranty claims, and return requests in the CRM system.

• Escalating complex hardware or technical defect issues to quality assurance and technical support teams.

Logistics Coordination

• Tracking order status and liaising with the logistics team on equipment deliveries or medical rental drop-offs (e.g., oxygen concentrators).