Summary:
Conduct vehicle inspections, delivery, collection, shuttling, and exchange activities while ensuring proper documentation, SOP compliance, repair coordination, and operational support to maintain service quality and efficiency.
Job Scope:
1. SOP Compliance & Safety
- Ensure daily operations follow company SOPs, policies, and safety requirements.
- Complete required operational checklists and documents (e.g. VCL Checklist, PDI Checklist, CMR, Indemnity Form, Work Order).
- Comply with company policy and regulatory requirements.
- Ensure safe handling of vehicles and follow road safety guidelines at all times.
2. Vehicle & Fleet Management
- Support daily vehicle operations, including vehicle delivery, collection, exchange, shuttling, check-in/check-out, and PUSPAKOM inspection activities.
- Manage vehicle inventory and availability to meet operational demand and optimize fleet utilization.
- Coordinate vehicle maintenance, cleanliness, damage control, repairs, inspections, and related appointments.
- Ensure vehicles are properly handled, maintained, and returned in good condition.
- Deliver and collect vehicles to/from KLIA1, KLIA2, KL, and other branches as required.
- Provide roadside assistance and vehicle rescue support within nearby areas when required.
- Support emergency situations and vehicle breakdowns, providing timely assistance to minimize operational disruptions.
- Operate the CarPro system and prepare accurate rental agreements and related documentation.
- Maintain and update the daily vehicle availability list and ensure records are accurate and up to date.
- Perform other vehicle and fleet-related duties as assigned.
3. Customer & Internal Communication
- Communicate professionally with customers, vendors, and internal teams.
- Provide timely updates and coordinate vehicle-related activities.
- Support smooth service delivery and customer satisfaction.
4. Operational Support & Service Quality
- Perform assigned tasks accurately and efficiently.
- Support the team in achieving operational targets and improving service quality.
- Maintain a positive attitude and professional conduct at all times.
5. Documentations & Compliance
- Complete and manage necessary paperwork, including checklist forms, in compliance with SOPs.
- Explain insurance coverage and optional add-ons to customers.
- Ensure compliance with company policies, airport regulations, and local laws.
Requirements:
- Must possess at least a Primary/Secondary School/SPM/"O" Level in any relevant field.
- At least 3-5 year working experience, with good knowledge of vehicle operations, fleet management, vehicle maintenance, and rental procedures.
- Excellent communication and interpersonal abilities, with a customer-focused mindset.
- Able to work under pressure and adapt to a fast-paced, service-driven environment.
- Good problem-solving skills and attention to detail.
- Proficient in using MS Office applications.
- Willing to work shifts, weekends, and public holidays as required.
- Must possess own transport and have valid clear driving license D
- Location: KLIA T1, Sepang
Application Question(s):
- Are you willing to work on a rotational shift, including weekends and public holidays? YES or NO
- What is your expected salary?
- What is notice period ?
Experience:
- Fleet Operations : 5 years (Required)
Work Location: In person