全职 Customer Service Manager 工作, 薪水 up to MYR 6,000, LABUR BINA SDN BHD Selangor 公司招聘中 - Ricebowl

Job Functions:

• Oversee the day to day operations of the executive lounge, ensuring everything runs smoothly and efficiently.
• Attend to guests/clients on arrival and departure to ensure continues experience.
• Ensure that the facilities is well-maintained, welcoming and offers top-notch services to customers.
• Develop services, products, procedures, policies and standards with SOP, guidelines and manuals for reference by all staff.
• Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate records of customers’ feedback.
• Oversee the quality and variety of food and drink offered in the lounge, coordinating with catering.
• Control in cost, resources and utilise assets to achieve qualitative and quantitative targets, ensuring that the equipment in the facility are well maintained.
• Improve sales volume by means of up-to-date marketing, menus, festivals and special food and beverage promotions.
• Perform other duties assigned by the superior.

Job Requirements:

• Candidate pursued with Bachelors Degree in Hotel Management or equivalent.
• Minimum 3 - 5 years relevant experience. Candidate with experience in hotel ballroom/ banquet service would be an advantage.
• Fluency in Mandarin and English, with strong verbal and written communication skills in both languages for international business.
• Work location: Subang Jaya

What we offer:

• Outpatient & Dental Benefits for Self & Family
• Inpatient Benefits
• Free Parking
• Property Purchase Discount

Job Type: Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion

Education:

• Bachelor's (Required)

Experience:

• Customer services manager: 3 years (Required)

Language:

• English (Required)

Work Location: In person