全职 Personal Assistant (Operations - Customer Service) 工作, 薪水 up to MYR 5,900, U BEAUTY GROUP SDN BHD Selangor 公司招聘中 - Ricebowl

Personal Assistant (Operations & Customer Service)

Ubrow Studio | Petaling Jaya, Selangor
Full-time（off every Wednesday & some Thursday)

About the Role

We are looking for a highly organised, responsible and people-oriented Personal Assistant (Operations & Customer Service) to support the Founder and ensure the smooth day-to-day operation of Ubrow Studio.

This role is ideal for someone who enjoys working with people, is highly organised, communicates well and can take ownership of tasks without needing to be constantly reminded.

You will be the key point of contact between our clients, artists and the studio, helping to ensure every client receives a professional and seamless experience from booking to aftercare.

Key Responsibilities

Customer Service

• Respond to customer enquiries through WhatsApp, Instagram and other communication channels
• Handle appointment bookings, confirmations, rescheduling and cancellations
• Follow up with leads and existing customers
• Provide accurate information about services, pricing, promotions and aftercare
• Handle customer requests and resolve issues professionally
• Follow up with clients after their appointments
• Encourage and manage customer reviews and feedback
• Maintain good relationships with existing and potential customers

Studio Operations

• Coordinate daily studio appointments and artist schedules
• Ensure the studio is organised, clean and ready for daily operations
• Monitor treatment room supplies, retail products and consumables
• Assist with stock checking and inventory management
• Coordinate with suppliers and arrange purchases when required
• Ensure studio SOPs and operational procedures are followed
• Assist with opening and closing procedures
• Maintain accurate customer and appointment records

Personal Assistant to Founder

• Assist the Founder with daily administrative and operational tasks
• Manage schedules, appointments and reminders
• Prepare documents, reports and basic administrative materials
• Assist with coordination of meetings, training and studio activities
• Handle ad-hoc tasks and projects assigned by the Founder
• Help the Founder stay organised and ensure important follow-ups are completed

Sales & Client Experience

• Assist customers in selecting suitable services
• Follow up with leads to improve booking conversion
• Introduce suitable promotions, packages and services to clients
• Identify opportunities to encourage repeat bookings
• Support the team in achieving monthly sales and customer retention goals

Requirements

• Minimum 1–2 years of experience in customer service, administration, operations, sales or a similar role
• Experience in the beauty, hospitality or service industry is an advantage
• Excellent communication and interpersonal skills
• Good command of English and Bahasa Malaysia; Mandarin is an advantage
• Comfortable communicating with customers through WhatsApp and social media
• Strong organisational and time-management skills
• Responsible, proactive and able to work independently
• Detail-oriented and good at following up on tasks
• Comfortable working in a fast-paced small-team environment
• Professional, presentable and friendly personality
• Basic knowledge of Microsoft Office / Google Workspace
• Willing to learn and take ownership of responsibilities

What We Offer

• Competitive basic salary + performance incentives
• Mobile Phone Allowance
• Annual leave and medical benefits
• Training and career development opportunities
• Professional working environment
• Opportunity to grow with a premium beauty brand
• Direct exposure to business operations, customer experience and sales

Who We Are Looking For

We are not looking for someone who simply waits for instructions.

We are looking for someone who can see what needs to be done, take ownership and get it done.

If you are organised, proactive, service-minded and enjoy working in a growing beauty business, we would love to hear from you.

Pay: RM3,500.00 - RM5,900.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Free parking
• Opportunities for promotion
• Professional development

Work Location: Remote