全职 Client Relation Operation 工作, 薪水 up to MYR 3,500, B Fitness Asia Selangor 公司招聘中 - Ricebowl

Location: Babel TTDI (Menara Ken TTDI, Taman Tun Dr Ismail, Kuala Lumpur)

Employment Type: Full-Time / Part-Time

Reports To: Client Relation Operations Supervisor

Job Summary

As a Front Desk Experience Executive at Babel TTDI, you are the first touchpoint in delivering an extraordinary, 5-star experience to our members and guests. Babel is not just a gym—it is a luxury wellness sanctuary.

In this role, you will elevate everyday interactions into memorable hospitality experiences. You will manage member check-ins, oversee front-of-house operations, assist with class bookings, handle inquiries, and support member retention with warmth, professionalism, and elegance.

Key Responsibilities1. Exceptional Guest & Member Experience

• Warmly welcome members and guests upon arrival, ensuring a personalized greeting.
• Manage smooth check-in procedures, guest registrations, and class bookings via Babel’s member management software.
• Serve as an authority on all club offerings, including group exercise schedules (HIIT, Pilates, Yoga, Boxing), personal training, café menu, and wellness amenities.
• Handle member inquiries, feedback, and complaints calmly and professionally, escalating issues to management when necessary.

2. Front-of-House & Operational Excellence

• Maintain a pristine, polished, and organized front desk area in alignment with Babel’s high-end aesthetic.
• Manage incoming phone calls, WhatsApp messages, and email inquiries promptly.
• Assist with inventory checks and sales of retail merchandise, supplements, or club passes.
• Coordinate closely with the housekeeping, maintenance, and instruction teams to ensure seamless club operations throughout the day.

3. Sales & Membership Support

• Assist prospective members with preliminary inquiries and direct leads to the Membership Sales team.
• Promote ongoing club events, new class launches, and special promotions to existing members.
• Support membership renewals and administrative tasks (e.g., updating payment details, profile records).

Requirements & Qualifications

• Experience: Minimum 1 year of customer service, hospitality, front desk, or cabin crew experience (experience in boutique fitness, luxury retail, or 4/5-star hotels is a strong advantage).
• Education: SPM / Diploma in Hospitality, Business, Communications, or a related field.
• Languages: Excellent spoken and written English. Conversational Bahasa Malaysia or Mandarin is a strong plus.
• Interpersonal Skills: Warm, energetic, highly articulate, and naturally customer-focused with an eye for detail.
• Flexibility: Willingness to work flexible shifts, including early mornings (6:30 AM openers), late evenings (until 10:00 PM), weekends, and public holidays.
• Tech-Savvy: Comfortable navigating digital check-in systems, point-of-sale (POS) software, and communication tools.

What We Offer (Benefits)

• Competitive Salary: RM 2,200 – RM 3,000/month (commensurate with experience) + performance/sales incentives.
• Complimentary Access: Free full club access to Babel outlets (TTDI & KLCC), including rooftop pool and gym amenities.Yin Homes
• Career Growth: Clear progression pathways into Front Office Operations, Event Management, or Membership Sales.
• Work Environment: A vibrant, highly polished, and supportive environment located at one of KL's premier rooftop locations.Wanderlog
• Uniform & Perks: Staff allowances, team building events, and discounts on in-house

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Gym membership
• Health insurance
• Opportunities for promotion

Work Location: In person