全职 IT Support Executive 工作, 薪水 up to MYR 3,300, LanTro (M) Sdn. Bhd. Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, email, printer, internet and network-related issues.
• Install, configure and maintain computers, laptops, printers, mobile devices and other IT equipment.
• Set up user accounts, email accounts, system access and IT equipment for new employees.
• Manage user access rights and deactivate accounts promptly when employees leave the Company.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive and other business applications used by the Company.
• Troubleshoot basic LAN, Wi-Fi, VPN, router and network connectivity issues.
• Monitor the performance of IT equipment and systems and perform routine maintenance and updates.
• Maintain proper records of IT assets, software licences, warranties, equipment assignments and system access.
• Coordinate with external IT vendors and service providers for repairs, maintenance and more complex technical issues.
• Assist with data backup, antivirus protection, system updates and basic cybersecurity measures.
• Educate employees on cybersecurity awareness, password security, phishing emails and proper use of Company IT resources.
• Support CCTV, access control, telephone systems or other office technology, where applicable.
• Prepare simple IT procedures, user guides and troubleshooting documentation.
• Respond to IT support requests within the required service timeline and maintain records of reported incidents.
• Perform any other IT-related duties assigned by Management.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering or a related discipline.
• Fresh graduates may be considered for a junior position.
• One to three years of IT support, helpdesk or desktop support experience is preferred.
• Familiar with Windows operating systems, Microsoft 365, Outlook, basic networking and computer hardware.
• Knowledge of Active Directory, firewall, VPN, cloud systems or server administration is an added advantage.
• Good troubleshooting, communication and problem-solving skills.
• Able to explain technical matters clearly to non-technical employees.
• Responsible, organised and able to work independently.
• Willing to travel to other branches or provide after-hours support when necessary.

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What is your expected salary?
• If you are shortlisted, what is your earliest possible joining date?

Work Location: In person