居家办公 Finance Analyst 工作, 薪水 up to MYR 10,000, Abhidi Solution Selangor 公司招聘中 - Ricebowl

Role Purpose

The Order-to-Cash (OTC) Analyst plays a critical role in driving process consistency, supporting business continuity, and enabling successful transformation initiatives, including User Acceptance Testing (UAT) and enterprise system upgrades (ES4/SAP S/4HANA).

This role is responsible for supporting end-to-end OTC operations across the GBS APAC organization, ensuring operational stability, service excellence, and effective execution of core OTC processes, including:

• Credit Management
• Collections
• Accounts Receivable (AR)
• Deduction & Dispute Management
• Order Management
• Customer Service

Note: Candidates must be willing to work in a non-Malaysia timezone, specifically ANZ (Australia & New Zealand) business hours.

Key Responsibilities

1. Transformation & UAT Support (ES4 / SAP S/4HANA)

• Participate in and execute User Acceptance Testing (UAT) activities for OTC processes as part of the ES4 implementation.
• Validate system configurations, business scenarios, and end-to-end process flows to ensure business readiness.
• Identify and document defects, coordinate issue resolution, and support retesting cycles.
• Support change management, process stabilization, and hypercare activities post go-live.
• Contribute to process standardization and adoption of new system capabilities, leveraging S/4HANA enhancements such as:
• Enhanced collections management
• Billing automation
• Dispute management improvements

2. End-to-End OTC Operations Support

· Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery, including:

• Credit management and order block resolution in accordance with company policies and approval matrices.
• Collections and follow-up activities to manage overdue receivables and reduce Days Sales Outstanding (DSO).
• Accounts receivable management and cash application reconciliation.
• Deduction and dispute management, including validation, investigation, resolution, and tracking.
• Order management and customer service coordination with cross-functional teams.

3. Customer & Stakeholder Management

• Act as a key point of contact for internal and external stakeholders, as required, ensuring strong collaboration and effective issue resolution.
• Provide timely updates and maintain high service quality when handling customer queries, disputes, and escalations.
• Partner closely with Sales, Commercial, and Supply Chain teams to resolve operational issues and improve customer experience.

4. Compliance & Controls

• Ensure adherence to internal controls, company policies, and SOX compliance requirements across all OTC activities.
• Maintain accurate documentation and audit trails for transactions and operational activities.
• Support audit requirements and ensure process compliance at all times.

Qualifications & Experience

• Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
• 5–7 years of experience in Order-to-Cash (OTC), Accounts Receivable (AR), or related finance operations.
• Experience working in a Shared Services or Global Business Services (GBS) environment is preferred.
• Hands-on experience with SAP ECC and/or SAP S/4HANA is mandatory.

Key Skills & Competencies

• Strong understanding of end-to-end OTC processes.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Effective stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency in ERP systems and Microsoft Excel.
• Strong organizational and process management capabilities.

Success Measures

• Timely and accurate execution of OTC transactions.
• Reduction in overdue receivables and improved cash flow performance.
• Efficient and effective resolution of disputes and deductions.
• Successful completion of UAT cycles and smooth ES4/SAP S/4HANA implementation.
• Continuous contribution to process improvements, standardization, and operational stability.

Pay: Up to RM10,000.00 per month

Application Question(s):

• Do you have Order-to-cash (OTC) experience?
• Do you have SAP ECC/ S4hana experience?
• Are you comfortable to work in ANZ time zone starting at 4am?
• What is your Notice period?

Work Location: Hybrid remote in Petaling Jaya