Ubrow Studio is a beauty studio specializing in eyebrow embroidery, eyeliner, lip embroidery, lash services, laser removal, and other beauty treatments. We are looking for a friendly, responsible, and customer-oriented Customer Service Executive to join our team.
Responsibilities
- Handle customer enquiries via WhatsApp, phone calls, social media, and walk-ins.
- Assist customers with appointment bookings, confirmations, and rescheduling.
- Follow up with customers before and after appointments.
- Respond to enquiries in a professional and timely manner.
- Coordinate daily appointments with artists.
- Maintain customer records and appointment schedules.
- Perform basic administrative tasks.
- Ensure excellent customer service and a pleasant customer experience.
Requirements
- Good communication skills in English, Bahasa Malaysia, and Mandarin.
- Friendly, responsible, and customer-oriented.
- Basic computer skills (Microsoft Office / Google Sheets / WhatsApp Business).
- Good organizational and time management skills.
- Able to multitask in a fast-paced environment.
- Fresh graduates are welcome to apply.
- Experience in customer service or the beauty industry is an advantage but not required.
Benefits
- EPF & SOCSO
- Annual Leave & Medical Leave
- Staff Treatment Benefits
- Training Provided
- Career Growth Opportunities
- Friendly Working Environment
If you enjoy communicating with people and have a passion for the beauty industry, we'd love to have you on our team!
Pay: RM2,500.00 - RM6,000.00 per month
Benefits:
- Flexible schedule
- Free parking
Work Location: In person