Job Description
Join our Data Center Operations team to gain hands-on experience in data center monitoring, IT infrastructure, backup operations, maintenance, and technical support. You will work alongside experienced engineers to support daily operations, troubleshoot incidents, and ensure the reliability and smooth operation of our data center and customer environments.
Responsibilities
- Perform daily operations and maintenance in data center for facilities and utilities, including monitor and record readings of equipment in Data Center such as UPS, temperature, CRAC unit, humidity.
- Perform daily monitoring to customer equipment, uplinks and sites using monitoring tools. In the event of an incident, attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime.
- To ensure standard operating procedures (SOP) are followed and conformed by each party for any work in the Data Center. Which is to accompany, and welcome visitors / vendors access into the Data Center.
- Attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime.
- Manage status of open tickets and compete technical and operational tasks to resolve issues and close tickets efficiently and correctly. Adhere to company values and follow best practices and operational procedures.
- Perform daily backup initialization and completion on various type of backup tools such as tapes, Windows Backup, Acronis Backup and Veeam Backup.
- Conduct regular maintenance and support for assigned customers on schedule.
- Assist with monthly reports, and recommendations for Managed Services customer.
- Assist in any other ad-hoc task and project assigned by your superior or management.
Requirements
- Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, Networking, or a related field.
- Basic understanding of IT infrastructure, networking, servers, or data center operations is an advantage.
- Willingness to learn and work in a data center / infrastructure operations environment.
- Good communication, teamwork, and problem-solving skills.
Pay: RM1,000.00 - RM1,100.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person