jobs in Infinitechiropractickl

全职 Customer Service Representative 工作, 薪水 up to MYR 2,800, Infinitechiropractickl Selangor 公司招聘中 - Ricebowl

Customer Service Representative

Infinitechiropractickl

MYR2,000 - MYR2,800 每月

全职

Kajang, Selangor

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工作地点

  • Kajang Selangor Malaysia

职位描述

任职资格

  • Demonstrate fluency in Mandarin, both written and spoken, to effectively communicate with Mandarin-speaking customers.
  • Possess a Secondary/SPM/'O' Level certificate or equivalent.
  • Exhibit strong customer service skills, including empathy, patience, and a genuine desire to assist customers.
  • Proficiently utilize Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and documentation.
  • Display excellent communication skills, both verbal and written, to clearly convey information and address customer inquiries.
  • Demonstrate problem-solving abilities to effectively resolve customer issues and complaints.
  • Actively listen to customer concerns and provide appropriate solutions or escalate issues as needed.
  • Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.
  • Prior experience in administration management is a plus, but not required.
  • Open to fresh graduates seeking an entry-level position.

岗位职责

  • Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.
  • Provide accurate and timely information to customers regarding products, services, appointment scheduling, and company policies in Mandarin.
  • Process customer orders, payments, and returns efficiently, ensuring accuracy and adherence to company procedures.
  • Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
  • Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
  • Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
  • Actively listen to customer feedback and identify opportunities to improve customer service processes and enhance the overall customer experience.
  • Collaborate with team members to achieve departmental goals and maintain a positive and supportive work environment.

重要安全守则

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