全职 Service Development Manager Jobs, salary up to MYR 5,000 in Cleanhero (M) Sdn Bhd Kajang - Ricebowl

CleanHero is building Malaysia’s first all-in-one home & facility service brand — Cleaning, HVAC, Pest Control and more. One trusted name for every service, high-quality work, great customer experience.

We’re looking for someone who can turn services into products, optimize, standardize, and scale them nationwide. If you love Excel, numbers, R&D and solving problems, this role fits you.

1. Responsibilities

• Develop, test, and improve new service products (scope, SOPs, costing, pricing, QC standard)
• Build costing models, pricing tiers & margin simulations using Sheets/Excel
• Ensure operational capacity by recruiting, training & supporting contractor teams
• Maintain consistent service quality and manage daily job execution to ensure smooth operations
• Maintain and update product documentation, SOPs & internal playbooks
• Liaise with marketing, sales & operations to ensure services are scalable and market-ready
• Improve service efficiency, cost structure, and reliability using data & feedback

2. Requirements

A) Must-Have

• Strong Google Sheets/Excel skills (costing, margin simulation)
• Able to design SOPs and document clearly
• Enjoys R&D, optimisation and structured problem solving
• Thinks in systems, workflows & logic
• Engineering or technical background

B) Bonus

• Experience in facility service (Cleaning, HVAC, Pest Control)
• Experience working with contractor/technician teams
• Basic knowledge of QA/QC or service quality frameworks

Benefits

• Potential to grow into Head of R&D & Operations
• Performance bonuses based on results and improvements
• Work directly with the CEO on service development and scaling
• Flexible working culture; mix of office, field testing, and on-site work
• Mileage, purchase, medical claims
• EPF + SOCSO + EIS
• Start-up working culture; Agile, fast growth, but fun.
• Long Raya Holiday

Job Types: Full-time, Permanent, Contract

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kajang: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Engineering / Facility Management: 3 years (Required)

Work Location: In person